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FAQs

 

How To-Payment via Credit Card or Any Bank Transfer ?

Who entitled to get Birthday Gift?
Birthday Boy or Girl who purchase above RM40.00 (not include postage fee) will entitled to get their Birthday Gift.


Forgot my password how do?
In order to protect the interests of customers, we can not see your password. When you forget your password, please visit the registration page, click on the "Forgot Password", the system will automatically your password via email to tell you, you can sign the "Member Center" to change the password, in order to ensure that your interests.


How order process?

  • - Order will be void if no payment is made within 7 days from the date of order.
  • - Transaction will be processed only upon receipt of payment.|
  • - Goods are not returnable/refund and order cannot be cancelled once payment is made.

What do I do if the item is damaged when I received it? 
We double-check all orders before we ship them, but it might get damaged during the shipping process. If this happens, you can return the product with the delivery note back to us, please contact our O'SLEE Beauty Hotline for the return order number and procedures before sending. We will then make a resend to the customer for the items damage.   


Receiving wrong item
We double-check all orders before we ship them, but if we still make a mistake and send you a wrong item, you can return it to us with the original delivery note and we will send the right one back to you. Please keep the return product in a re-saleable condition. Before sending, please contact our O"SLEE Beauty Hotline with your order number for the return order number and procedures.


Does Beauty Solution contain any alcohol?
Beauty Solution does NOT contain any alcohol. It can be used for skin around eyes because of its nutural ingredients and mild formula.


Can Beauty Solution be used as toner?
Yes. Other than used as toner, it can be used as make-up base, soothing, deep moisturizing and body lotion. Beauty solution can not only soothing the tense skin after cleansed but also purify skin. As a result, skin absorbent ability will be greatly enhanced.


What are the difference between Clear Spa Cleansing Gel, Rosehip Cleansing Powder and Rosehip Cleansing Milk?
Clear Spa Cleansing Gel: Helps to remove impurities, like corneous dead skin cells, leaving a transparent skin. Its gentle, low-foaming formula is so gentle that leaving skin hydrated after cleansed. Suitable for all skin types.

Rosehip Cleansing Milk: Contains high moisturizing ingredients and thus is the good choice for dry-skin type person.

Rosehip Cleansing Powder: Formulated with Proteinare Ferment. Skin can be cleansed with the whitening effect. Recommendation for neutral and oil skin types or those with frequent outdoor activities.


Does the Clear Spa Sleeping Mask block the pores?
No. Rather, it can purify pores. Its Botanic Clarifying Complex optimizes the absorption of skincare ingredients by purifying and detoxifying and let the skin well prepared for receiving the skincare nutrients.


What is the difference between Clear Spa Eye Gel and Hydrasmooth Eye Cream?
Other than having the hydrating result, Clear Spa Eye Gel can stimulate the blood-circulation of skin around eye areas and thus improving the dark eye-circles. While the Hydrasmooth Eye Cream can moisturize skin around eye areas, reducing dry lines.


Can Rosehip Cleansing Oil be applied on eye areas?
Yes. It can be applied on eye areas because of its mild texture.


Can use (Rosehip Peeling Gel) or other peeling products after used (Peeling Milkshake Cleanser)?
Daily use (Peeling Milkshake Cleanser ) day and night is good enough to decompose and dissolve the dead cells . You can apply to use it with (Rosehip Peeling Gel) 1-2 times per week if necessary. It is mild and removes corneous dead skin cells effectively. No harm for skin.

Also, please don't use scrub products as the scrub seeds will removes those dead cells and new born cells together, make the skin cells easily to be damaged.


Skin will become week and frailness after daily use (Peeling Milkshake Cleanser)?
(Peeling Milkshake Cleanser )only dissolves those dead cells but not apply for the new born cells. Daily use does not destroy the natural cell protection. Skin becomes translucent, fine and glowing after used. Skin absorption is enhanced.


(Peeling Milkshake Cleanser) can be used for the skin the eye area?
Basically, it can be used on the skin around the eye area. Do not massage too heavy and take it for a long time.


(UV Block Powder) SPF20 represents how long for the sun block protection?
No standard result. The sun block protection is rely on your skin type. For example, if you were not get harm form 10 mins sunshine, the protection will be lengthened 20 times more to 200mins after used it.


(UV Block Powder) only apply to use after make-up?
Can be used on both no make-up or after make-up.

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